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Many times, when an HP printer has an error, the cause is clearly shown on the monitor. However, in other cases, the cause of the HP printer error may be a complete mystery. Instead of going on a wild-goose chase to find the exact solution for the printer error, it's better to try a series of routine troubleshooting steps first. If these steps fail to fix the printer error, you may find the solution on the HP website.
-Ensure that the HP printer cables are properly connected. If in doubt, turn off the printer, unplug it and disconnect all of the printer cables. Plug it back in and reconnect the cables. Turn the printer back on again to see if the error has cleared.
-Check the HP printer cartridges and print heads to ensure that they're installed properly. Also see if the printer cartridges are empty. If the ink cartridges have sufficient ink, reinstall the cartridges and the print heads. If an ink cartridges is empty, replace it with a new one.
for more info contact to hp customer service
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